Terminal 5 FAQ
• Where is Terminal 5 located?
Click here for directions.
• How can I get tickets to a Terminal 5 show?
You can purchase tickets online by clicking the TICKETS icon on any show page on our site and will be taken to the AXS site. Tickets for upcoming shows are sold at the Terminal 5 box office (cash only) once doors open on the night of shows. Tickets are also sold at the Mercury Lounge and Music Hall of Williamsburg box offices free of service charges. (Mercury Lounge, Thursday through Saturday, noon to 6 p.m.; Music Hall of Williamsburg, Saturday only, 12 p.m. to 6 p.m.) Both box offices are cash only. If tickets do not sell out in advance, they will be sold at the door on the night of the show (cash only). If you’re unsure, please call the box office to inquire whether tickets are being sold there (212-582-6600).
• Can I scan my ticket from my phone?
Yes, you can. Just download the AXS app.
• If a show is canceled, where do I get a refund?
If a show is canceled, refunds are available at point of purchase. You will be refunded automatically if you purchased a ticket through AXS. Please note openers are always subject to change.
• What are my payment options in the venue?
Cash is king, but we also accept American Express, MasterCard and Visa. We have ATMs on-site at all of our locations. If tickets do not sell out in advance, they will be sold at the door on the night of the show.
• How old do I have to be to get into the club?
Most shows are all ages. Please check the show page to verify age limits for individual Terminal 5 shows. All shows require a government-issued photo ID or passport to enter. Security is present at every show to verify your age.
• My friend and I just started a band, how can I get us a show booked at a Bowery Presents club?
The best way to get a show at a Bowery Presents club is to send your press pack to: The Bowery Presents, c/o Eddie Bruiser, 156 Ludlow St., New York, NY 10002. Please list a New York City show history (including where, when, ticket price and what they drew—be as specific as possible). And please allow four to six weeks before following up with an e-mail.
• Do your clubs have seats?
Limited seating is available on the second and third floors at Terminal 5 (first come, first served). But some of us at The Bowery Presents highly recommend you getting off your tush and shaking what your mama gave you.
• Do I need to bring ID?
Of course you do! Government-issued photo ID (including NYC-issued IDs) is required for entry to all shows.
• What are the usual set times?
Set times are not typically available until day of show. You can call the Mercury Lounge box office at 212-260-4700 to inquire about set times for the day. You can also call Terminal 5 at 212-582-6600 on a show day to inquire about set times, photo policy and ticket availability. Please note that our professional team of engineers does its best to keep all shows running on time, but every once and a while a show runs late. Don’t get upset. Remember: It’s a rock ’n’ roll show. Enjoy your time out of the house.
• What kind of drinks do you have?
We have a full bar in each venue, with plenty of H20 and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ales you.
• I have a blog. Do I count as press?
Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquires should be directed to the band’s publicist, label or management.
• Can I get in for free?
Maybe, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer. We can also offer you free admission if you were on any of the Yankees’ championship rosters.
• Can you give me the contact of someone at the label?
We cannot give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet. Just ask Jim Glancy.
• Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show, although no GoPros and no audio/video recording is allowed. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows, and you can inquire about the photo policy at the door or call 212-582-6600 on the day of show. Professional cameras are only allowed with a photo pass issued by band management.
• Do you have a coat check?
Terminal 5 has coat and bag check year-round.
• Pues-je fumer dans le club?
Sorry, there is no smoking in any of our clubs. However, there is an outdoor smoking section at Terminal 5.
• Is there re-entry?
Absolutely not! There is no re-entry to all clubs and all exits are final (excluding the smoking area).
• Do you rent your rooms for private events?
Of course! Nuestra casa es su casa. We like to party. Please visit BoweryEvents.com for more information.
• Where do I park?
Although there’s no designated parking at Terminal 5, there is ample street parking in the neighborhood. And you can always go green and take the subway. Plus, there is paid parking available: Click here to find and book Terminal 5 parking.
• Other Terminal 5 Rules and FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
No flyers, stickers, handbills, no outside food or beverages, no markers, spray paint, weapons (includes pocket knives), no smoking (including e-cigarettes), no selfie sticks, no hula hoops, no glow sticks, no GoPros.
You will be ejected for throwing ANYTHING.
If you lose an item at a show, please call 212-260-4700 the following day.
All shows are general admission.
All bags will be searched.
Camelbaks are allowed as long as they are empty.
Handicapped seating is available. Arrive 15 minutes before doors open.
You must show proof of age by government-issued photo ID and get a wristband to be served at the bar.
For handicapped seating, don’t wait in line. Go straight to the front door and speak to security.
If you lose something at a show, please go to 605 W. 55th St. between 10 a.m. and 5 p.m., Monday to Friday, and ask there.