COVID-19 Updates and Health & Safety Information
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(If there is no pop-up on the AXS event page, there are no mandates for that show.)
What is the refund policy?
The Bowery Presents does not allow ticket exchanges. Refunds are only offered if a show is canceled or rescheduled.
What happens if a show is canceled?
If a show is canceled, refunds are available at your point of purchase. You will be refunded automatically if you purchased a ticket through AXS, Ticketmaster, Ticketfly or TicketWeb.
Please note: Openers/support are always subject to change.
What happens if a show is rescheduled?
If a show is rescheduled ticketholders will have the option to keep the ticket for the new date or to request a refund within 30 days of the new date being announced.
What are the bag restrictions?
Bags the size of an average backpack and smaller are allowed in the venue. It does not have to be clear.
Boston: For shows at The Stage at Suffolk Downs, Roadrunner and Royale: Small bags are allowed in the venue and are subject to search by security. Oversize bags (bags larger than 14" x 14", including all backpacks, briefcases, luggage or duffle bags) are not permitted and cannot be held at coat check. For shows at The Sinclair: Bags the size of an average backpack and smaller are allowed in the venue and are subject to search by security.
Are laptops allowed in the venue?
Laptops are allowed inside and may be checked.
Boston: Laptops and tablets are prohibited from venues in Boston and cannot be held at coat check
How can I get tickets to a Bowery Presents show?
You can purchase tickets to any show online by clicking the TICKETS icon on any show page on our site and will be taken to the ticketing site.
What time is entry for VIP ticketholders?
Please reach out to your point of purchase or the artist team regarding VIP inquiries.
Can I purchase tickets in person?
New York City:
If tickets do not sell out in advance, they will be sold at the door on the night of the show.
You can purchase tickets to future Brooklyn Steel, Music Hall of Williamsburg, Racket, Terminal 5 and Webster Hall shows at the box office at any of those venues once it opens on the night of a show. Additionally, the Music Hall of Williamsburg box office is open Saturdays from 12PM until 6PM.
Tickets to Bowery Presents shows in reserved-seating venues (Apollo Theater, Barclays Center, Beacon Theatre, Madison Square Garden, etc.) are available at each venue’s box office.
If tickets do not sell out in advance, they will be sold at the door on the night of the show. You can purchase tickets to future shows at The Stage at Suffolk Downs, Roadrunner, Royale and The Sinclair at the box office at any of those venues once it opens on the night of a show. Additionally, The Sinclair box office is open Fridays from 12PM to 6PM.
Tickets for Franklin Music Hall are available at AXS.com. On days when there is a show at Franklin Music Hall, the box office remains open through the duration of the show.
Tickets for the Keswick Theater are available at AXS.com, and the box office is open in-person on event days three hours prior to showtime.
Can I scan my ticket from my phone?
We can scan your phone for our club shows, just download the AXS app and load your account in advance. If you have issues, please contact firstname.lastname@example.org for assistance.
Where do I direct questions about my tickets?
Please contact AXS for all questions about will call or general support for shows at our clubs. For ticketing questions regarding shows at other venues, please contact your point of purchase.
We do not offer ticket exchanges and tickets are nonrefundable unless a show is canceled. If you are unable to attend a show that you have a ticket for, you can list it on AXS Resale.
Please note: We cannot make any ticketing changes for you via Facebook Messenger or through any other social media platform, and we cannot verify ahead of time any tickets purchased through third parties.
Do you have ADA accommodations?
Yes, when you arrive at the venue, please alert security at the entrance who will make sure you are taken care of. We suggest you arrive when doors open (door times are listed on each event page), but will accommodate requests at the venue at any time. If you have additional questions in advance of your visit, please contact email@example.com.
Boston: We will accommodate requests at the venue at any time but encourage everyone to reach out in advance, if possible. For shows at The Stage at Suffolk Downs and Royale, please email firstname.lastname@example.org. For shows at Roadrunner, please email email@example.com. For shows at The Sinclair, please email firstname.lastname@example.org.
Who do I contact if I left behind my ID/credit card/jacket?
Music Hall of Williamsburg
Call 718-486-5400 or check in at the venue after 5pm on days we have an event.
Please reach out to email@example.com with your name, contact information, and a description of your item and we will do our best to find and return your item to you.
Please reach out to firstname.lastname@example.org with your name, contact information and a description of your item, and we will do our best to find and return your item to you.
Call the venue at 617-338-7699 and choose the “nightclub” extension to reach someone at the venue.
Please email email@example.com with your name, contact information and a description of your item, and we will do our best to find and return your item to you.
The Stage at Suffolk Downs
Please email firstname.lastname@example.org with your name, contact information and a description of your item, and we will do our best to find and return your item to you.
For all other venues, please contact email@example.com and your inquiry will be directed accordingly.
What are my payment options in the venue?
Cash is king, but we accept credit cards at our box offices as well. We have ATMs on-site at all our locations. If tickets do not sell out in advance, they will be sold at the door on the night of the show.
How old do I have to be to get into the club?
Please check the event pages to verify age limits for each show. All shows with an age limit require a government-issued photo ID (driver’s license, state ID card, military ID card, passport) in hand to enter (not a photo or digital copy). Everyone must be at least the minimum age required to enter. For shows marked as ALL AGES, any fan under the age of 16 must be accompanied by a parent/adult guardian. Security is at all shows to verify your age.
FOR BOSTON: For 18+ shows at The Sinclair, Royale and Roadrunner: patrons under 18 are admitted if accompanied by a parent or legal guardian. All-ages shows do not require a parent or legal guardian to attend with the underage patron.
How can I get my band booked?
Booking requests are not accepted by phone or at the club. Please contact firstname.lastname@example.org. We usually book about one to four months in advance—be specific about the date(s) you are seeking and include the following:
Band name AND desired venue in subject line
Relevant local show history (when, where, ticket price and your individual draw)
Band links (Facebook, Soundcloud, Bandcamp)
Quick blurb about the band
When submitting your show history, be as specific as possible and do not exaggerate your draw. Please allow four to six weeks before following up with an email.
Do your clubs have seats?
All our venues have lounge space where you can rest, but our club shows are generally general admission/standing room. Many of our shows in “open” rooms are often seated, and you can check out a seating chart by clicking on the ticket link for the specific show and follow the ticket vendor’s directions.
What are the usual set times?
Set times are not typically available until day of show. You can give the venue a call for specific questions or check the venue’s social media accounts as information could be posted there. Please note that our professional team of engineers does its best to keep all shows running on time, but every once in a while, a show runs late. Don’t get upset. Remember: It’s a rock and roll show. Enjoy your time out of the house.
Do I need to bring ID?
Of course. Government-issued photo ID (driver’s license, state ID card, military ID card, passport, birth certificate) is required for entry to all shows with an age limit and in order to drink.
Can you give me the contact to the band’s publicist, label or management?
Unfortunately, we cannot give out that information, but Google and liner notes might help. You’ll be surprised what you can find on the Internet.
Can I bring my camera?
Photo policy varies for different artists and is usually not determined until day of show, although GoPros and audio/video recording ARE NOT allowed. You can bring a nonprofessional camera (point and shoot, no detachable lenses) to most shows. Professional cameras are only allowed with a photo pass issued by band management. NO FLASH PHOTOGRAPHY.
What kind of drinks do you have?
We have a full bar in each venue, with plenty of water and soft drinks along with a wide selection of beers (on-tap and bottled), wine and spirits to cure what ails you.
I have a blog. Do I count as press?
Maybe, but don’t ask us. The Bowery Presents doesn’t issue press passes or photo passes. All press inquiries should be directed to the band’s publicist, label or management.
Can I get in for free?
Perhaps, but what are you going to do for us? Relationships are a two-way street. We are always in search of street-teamers and folks to flyer.
Do you have a coat check?
All of our venues have a coat check.
Boston: Coat checks at Roadrunner, Royale and The Sinclair are open seasonally. The Stage at Suffolk Downs does not have a coat check.
Can I smoke in the club? And can I bring cigarettes or an e-cigarette?
Sorry, there is no smoking (which includes e-cigarettes) in any of our clubs. However, outdoor smoking sections are available in some venues.
Is there re-entry?
Absolutely not. There is no re-entry to any clubs and all exits are final (excluding the smoking area).
Do you rent your rooms for private events?
Of course. Nuestra casa es su casa. We like to party: www.boweryevents.com
Where do I park?
While there is no designated parking at Bowery Presents venues, there is street parking in each venue’s neighborhood. We always encourage you to use public transportation when possible.
Other Bowery Presents Rules and FAQs:
Tickets purchased in front of the venue are usually counterfeit and admittance with a counterfeit ticket will be denied.
We cannot verify tickets purchased from third parties in advance for you.
All shows at Bowery Presents venues are general admission.
All bags will be searched.
Camelbaks are allowed as long as they are empty.
The following are NOT ALLOWED inside venues:
- Outside food, beverages and alcohol
- Weapons or weaponized props (including pocketknives and pepper spray)
- LED Laser pointers/pens, flashlights
- Hard-case containers
- Projectile-type devices
- Air horns, whistles, cowbells, other noise-making devices
- Illegal drugs
- Fireworks, smoke bombs, etc.
- Large backpacks, suitcases, beach bags, equipment bags, etc.
- Skateboards, in-line skates, roller shoes, ice skates, etc.
- Permanent markers, spray paint, stickers, flyers, posters
- Two-way radios
- Selfie sticks
- GoPro Cameras or drones
- Flyers, stickers, handbills
- Markers, spraypaint
- No smoking of any kind (including e-cigarettes)
- Hula-Hoops and flow toys